Fees and Policies
Insurance
Private insurance and health benefit plans vary greatly so it is important to check with your provider to learn about your coverage. We now offer psychotherapy service coverage provided under "Psychotherapist," "Psychologist," or "Registered Social Worker."
Direct Billing
We direct bill to many companies offering direct billing. If direct bill is not available with your company, then payment in full is required and you will be provided with the receipt to submit to your insurance company so you can be reimbursed directly.
Direct billing currently available with the following insurers:
Blue Cross
Sunlife
Empire Life
Greenshield
SSQ
Nextgen
Global Benefits
The Cooperators
Alberta Blue Cross
Benefit Plan
Administrators
Canada life/Great West Life
Chamber of Commerce
ClaimSecure
Desjardins
Equitable Life
Group Health
Industrial Alliance
Johnson
Manion
Manulife
Maximum Benefit
MDM Insurances
Peoples Corp
RWA
Simply Benefits
Standard life
Union Benefits
Session Fees
Consultations - 20 min - Free
Care coordination - 15 min - Free
Please see the Booking Page for specific session types and rates as options vary.
Sliding scale sessions may be available, but may have a longer wait list.
Payment Options
Appointment fees will processed on the day of the appointment, and are due by the end of session. A receipt will be issued following payment.
Payment options include:
Debit, Credit Card, or Cash
E transfer to: info@strathroytherapy.ca
Direct Billing where available.
Policies
Your privacy is very important to us. This policy explains how your personal health information is collected, used, and protected in accordance with the Personal Health Information Protection Act of Ontario and the Standards of Practice of the Ontario College of Social Workers and Social Service Workers and College of Registered Psychotherapists of Ontario.
Collection of Personal Health Information
We collect personal health information directly from you for the purpose of providing psychotherapy. This may include contact information, personal and mental health history, relevant background, session notes, and information needed to support your safety and care. Only information necessary for treatment and clinical documentation is collected.
Use of Information
Your information is used to provide safe, ethical, and effective psychotherapy. This includes assessment, treatment planning, session documentation, coordination of care when appropriate, and communication related to appointments. Records are maintained as required by PHIPA, CRPO, and the OCSWSSW standards.
Consent
Your consent is obtained before collecting, using, or disclosing your information. You may withdraw consent at any time except where information must be retained for legal or regulatory purposes. Consent is reviewed during your first session.
Confidentiality and Legal Exceptions
Your information is confidential. It will not be released without your permission except in situations required by law, including:
Concern that you may be at imminent risk of bodily harm or death to yourself
Concern that you may be a risk of significant of bodily harm or death to someone else
Concern that a child or vulnerable person has been harmed or is at risk
A court order or subpoena
Specific mandatory reporting obligations, including harm by a registered professionals
These limits of confidentiality are reviewed with you at the start of therapy.
Cancellation Policy
Your time is reserved specifically for you.
If you need to reschedule or cancel an appointment, please provide at least 24 hours’ notice to avoid a late cancellation fee at the full rate of the session fee.
Exceptions are made for emergencies, or sudden illness.
Accessibility & Inclusivity
Everyone deserves care that honours their story and humanity.
You belong here, exactly as you are. Therapy is a space for healing, understanding, and growth, and I am honoured to walk alongside you in that process.
Storage and Security
Your records are stored in secure, encrypted systems that comply with PHIPA. Access is restricted to myself as your therapist. Records are retained for the period required by Ontario law and the OCSWSSW Standards of Practice, and are securely destroyed when no longer required.
Electronic Communication
Email and online messages are used only for administrative purposes such as scheduling. They are not used for therapy. While efforts are made to protect privacy, electronic communication carries inherent risks. You may choose your preferred method of contact.
Online Therapy Privacy
Virtual sessions are conducted through a secure, encrypted, PHIPA compliant video platform. You are responsible for choosing a private location where you feel safe and comfortable. Audio or video recording of sessions is not permitted.
Access to Your Record
You may request access to your clinical record or request corrections to information that you believe is inaccurate. Requests must be made in writing. You will be informed if any part of the record cannot be released due to legal requirements.
Concerns or Questions
If you have questions about your privacy or how your information is handled, you are welcome to ask at any time. You may also contact the Ontario College of Social Workers and Social Service Workers for more information about your rights.
Our Commitment
We are committed to creating a welcoming, inclusive, and accessible environment for all clients.
Every person, regardless of background, identity, or experience, deserves to feel safe, respected, and supported in therapy.